No matter what your area of interest, role at your hotel or level of expertise, this year’s Fall Education Summit sessions are designed to meet your needs. With two tracks, you’ll have the opportunity to select the sessions that interest you the most.
Choice Systems Top Tips: Explore ways to get the most out of some of the systems you use regularly, including ChoiceCentral, ChoiceU, TrueView, Medallia, and the Merchant Acquirer Initiative.
Addressing ADA Legal Concerns: Understand how to prepare your hotel and your team for guests needing ADA protections, while taking an informed approach to compliance.
Revenue Management Top Tips: Gain insight to the “whys behind the whats” for Revenue Management by taking a look at how revenue managers make decisions and examine the many systems and resources you have to maximize revenue for YOUR hotel.
The Power of Talent Management and Human Resources: Learn about and share proven tactics to recruit top candidates, drive staff engagement and performance while avoiding common legal pitfalls associated with employment law. (Including Labor Department and ICE Audit requirements)
cA Top Tips: Investigate the top call drivers to Property Support and receive a job aid to help your team increase efficiencies that can help drive LTR. Ensure your hotel’s systems are primed to generate optimal revenue and system performance.
Innovative Hotel Operations: Maximize your opportunities to increase efficiencies and drive guest satisfaction using tools and tactics from the experts.
Guest Relations and Reputation Management: Take control of your hotels reputation, online, in the community, and with your team. See and share easily actionable activities to lead the conversations and increase your hotel’s likability factor.
Sales Isn’t Scary: Dive into the many resources to help drive incremental revenue at your hotel. From Global Sales partnership opportunities, to getting the most from Lanyon and the RFP process, to creating professional collateral with SmartMarketing, to tapping into the unique talents of your team members- this session will help you create an action plan to implement right away!
AD Top Tips: Review top opportunities for success tailored to you! Hear key success factors from your Area Directors to help you and your team reach peak performance!
Financial Management Fundamentals: Review the most common lodging financial factors while learning about the resources and tools to see how you perform to comparable hotels. Gain insight into the HotStats Benchmarking program available to you through the CHOPS, (Choice Hotels Owner Profitability System).
Q&A with Choice Leadership: Members of the Choice leadership team will hold a Q&A session to answer your most important questions. You can submit your questions when you register.
Meetings with Area Directors: If you have specific questions or concerns about your property, you’ll have the opportunity to schedule one-on-one appointments with your brand’s Area Directors.